“Two things first, is the heel doesn’t feel right ( scraping against my heel) second due to the fact that it’s waterproof ( at least that is what is advertised) it doesn’t breathe”
Hi Eli,
Thank you so much for taking the time to share your experience with us.
I'm sorry to hear you have been experiencing discomfort at the back of your ankles from your shoes. Our ankle opening is a little firm to start, therefore you could experience some discomfort before it stretches out to perfectly accommodate your feet. I would definitely recommend giving your feet time to heal before giving your shoes a try again. Wearing thicker socks that provide extra cushioning on that area will give the shoes time to adjust to your foot. Adding something to cover up that area will allow the shoes to adjust to your foot so they can fit you perfectly. Finally, another thing you can try doing is to insert a pair of heel liners into your Vessis for more cushioning. Heel stickers from Dr. Scholls can work really well too.
While normal shoes will always be more breathable than waterproof shoes, Vessis were designed to be a much more breathable alternative to other waterproof footwear like rubber boots.
That said, I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Thank you again for sharing your thoughts on your Vessis with us.
“This is my second pair. While I love my first one, this pair wasn’t as comfortable. It feels much snugger on top and not as easy to slip into. Quality is still very good, but for the price point there are other on the site that are of the same quality/aesthetic but more comfy!”
Hi Ariana,
We greatly appreciate you taking the time to provide us with your feedback.
It's understandable that finding the perfect fit can take some time, and we hope that as you continue to wear them, they will become more comfortable and stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening. It's quite common for Vessis to feel snug initially.
To help during this period, some customers find using a shoehorn to put on the shoes helpful. Additionally, you can accelerate the stretching process by placing a few pairs of thick socks inside the shoes overnight, which should aid in expanding their shape.
That said, We'll be sure to pass your feedback along to our Product team, as we are always looking to improve.
Thank you again for sharing your thoughts on your Vessis with us.
