“No stars if I could! Loved this until they changed the recipe and now it’s horrible. I’ve taken my business elsewhere now!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“We have been buying VIP eliquid for many years despite the awful customer service. The US Kentucky Tobacco was the best on the market for flavour. The new blend is terrible and tastes like a cheap knock off brand from a little corner shop. Very disappointed. On the hunt for a new brand. @VIP please bring back the old blend and we will be back until then you’ve lost our custom (approx £1k per year spend on liquids and accessories)”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Jackie Pedzinski

Unverified Reviewer

“If it ain’t broke why mend it. The new e-liquid is just not the same, even the taste has changed, the plastic is hard, I have arthritis and I now find it hard to “squeeze” and fill. Please bring back the original e-liquid and packaging.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any questions you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Another Lost Customer

Unverified Reviewer

“Have being using 20mg USA Kentucky Tobacco flavour for over 3 years, they've now introduced a 'new improved' flavour, changed the nicotine strength and also the pg mix. The new flavour bears no resemblance to the original product, so much so, that I have abandoned VIP and I am now searching alternative brands for a replacement. So disappointed, it was such a great flavour.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. When you have a spare moment, please give us a call and leave your contact information, so a member of our Customer Care team can investigate further. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Was just about to purchase my regular order £60 and I saw a number of bad reviews (no good reviews) about the new blend on this and other VIP flavours- will look elsewhere after using VIP for over 6 years ... please bring back the old recipie's...”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Christine Tracey

Unverified Reviewer

“Been a loyal customer for 4 years buying this brand This upgrade is awful nothing like the original Seeking new supplier I am sorry a good thing has come to a end”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“YUK what's happened to kentucky oil. Tastes like something you would would put in your lawn mower. Ive been using kentucky for the past 5 years and been a loyal customer but now Im affraid you have forced me to shop elsewhere to find a substitute. This is one of the worst oils i've tasted. Why did you change it? Bring back the original kentcky or lose a long time shopper!!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to share your VIP experience. Please accept our sincerest apologies for any troubles you have encountered with these new liquids. Your loyalty and support for our brand is greatly appreciated and with your feedback, we can make the necessary changes to improve our products and the lives of our customers. A member of our Customer Care Team will be in contact with you soon to find out more information and answer any question you may have. If you have any questions in the meantime, you can contact us on 0161 413 0370, or send me an email to reviews@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

“I have used the USA Kentucky tobacco liquid for 5years and this new remix blend is no where near the original blend. It’s disgusting. Bring back the original blend PLEASE”

Helpful Report

Posted 3 years ago

USA Kentucky Tobacco Reviews