James Sheridan

“Not arrived yet”

Posted 3 years ago

“As I have been waiting for my order for a month I don't have the opportunity to review the purchase. Ordering from London is easier that directly from Bury, which is on my doorstep. Time to work on some customer service solutions, as it's not existent.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your recent review, all customer feedback is greatly appreciated as it helps us to make useful changes to our services. We will of course log this discrepancy with our warehouse to make sure this does not happen again. We apologise for any inconvenience this has caused. All information regarding deliveries has been posted on our website. Our warehouse has been experiencing some delays with customer orders over the new year and have been trying their best to get all orders out as soon as possible. If you would like an update on the location of your parcel or require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Author didn't leave any comments.

Helpful Report

Posted 3 years ago

Hi there, Thank you for the excellent review! I’m glad that you are enjoying your USA Kentucky Tobacco e-liquid! We pride ourselves on producing the highest quality liquids for our customers. Our friendly VIP Customer Care team are always on hand to answer any questions that you may have in relation to our products. If you require any advice, please do not hesitate to email admin@vipcig.com or give us a call on 0161 413 0370! Kind Regards Grant VIP Customer Care

Posted 3 years ago

“Efficient service.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for the excellent review. We are happy to hear that your order arrived quickly and that you are enjoying your USA Kentucky Tobacco e-liquids! If you require any assistance, please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email admin@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 3 years ago

Natalie Williams

Verified Reviewer

“Unfortunately I have not received it yet, and can't get in contact with anyone”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

Maureen Columb

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 4 years ago

Thank you for the 5 star review Kind Regards VIP

Posted 4 years ago

“I haven't received it yet”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

“wouldn't know have not received them yet”

Helpful Report

Posted 4 years ago

Thank you for contacting VIP regarding your order. We apologise for any inconvenience this has caused. We are currently experiencing some delays with customer orders. We are experiencing a huge increase of new customers to our online platform due to the current situation with Covid-19. All these new customers have ultimately led to a huge spike in the volumes of our online orders. Our warehouse is at full capacity and working very hard to ensure orders are going out as soon as possible. The warehouse team is trying to pick and pack as many orders as possible whilst trying to replenish our stocks, to ensure customers can order what they require. Currently our delivery times is 5-7 working days. If your order fails to arrive within the 7 working days or you require further assistance, please don't hesitate to contact our friendly customer care team on 0161 413 0370 or via customerservices@vipcig.com. Kind Regards VIP

Posted 4 years ago

USA Kentucky Tobacco E-Liquid Reviews