“hard to judge as the pieces were smashed during delivery.
This has put me off using this company as I fear if I order on line they would not be packed securely, and I would end up with a load of broken tiles.”
Hi Jacqueline,
Thank you for taking the time to leave a review.
I am so sorry to see that your sample arrived damaged. Unfortunately, I can't see that this has been raised.
We are always more than happy to replace or refund damages when reported. And this is also standard with a main order as well.
I am also sorry to see that you have been put off due to this. Please be assured that for main orders, we utilise a pallet delivery service which is less prone to bumps and impacts when moving through our courier's network.
Please do not hesitate to contact us if there is anything further we can assist with.
Kind regards,
Lucy | Customer Service
