“Ordered a sample of tile. Took a few days to arrive, so unfortunately we won't be ordering. Ordered another sample ( exactly the same, different name) from another company arrived the next day.”
“The tiles are lovely! However....
There was a delay following my order which lead to me having to reorganise workmen.
I received two emails from your sales department encouraging me to order tiles -whe I had already put an order in!
The delivery of the tiles, unbeknown to me, only delivered to pavement. I am 70 years old and it was necessary to move them for the safety of pedestrians (the pallet took about 2/3s of the pavement) and to remove the possibility of theft. I struggled using a wheeled dolly until a passing gentleman offered to help as he didn't want to see me struggle.
So - the tiles are lovely but your service wasn't.”
