Hi Samuel - Thank you for your wonderful review! 🌟 We’re delighted you had a positive experience with our customer service and that your replacement unit is working well. If you ever need assistance, don’t hesitate to reach out – we’re always here to help!
“I had a SENSE S1 for about three years. Recently it stopped reporting water chemistry. I tried everything from replacing batteries, cassette, rebooting the system by removing and reinserting batteries, re-adding pool via the app, checking WiFi accessibility, etc. and after not being successful contacted tech support. They were also unable to reachout and fix the problem remotely after which the company replaced the device at no cost. I am very appreciative of this response as this device makes it so convenient to monitor pool water chemistry, pump flow, and water temperature. Thank you!”
Thank you for your thoughtful review! We’re glad we could assist you to ensure your pool monitoring remains seamless. Your satisfaction and convenience are our top priorities.
“Fantastic support by watersense.
They replaced my faulty device after quick troubleshooting.
Highly recommend them and watersense helps me skip the pool store trips and it keeps my pool in great shape.”
