“I have had 4 of the smok novo since the end September and I have had numerous problems with them. First they leak. No matter what they always leak. Second they will do a continuous fire. It will not cut off at times and I am scared it will explode because the thing gets hot. I have had problems with the firing pens dropping into the body and it won’t work. I also have problems with it spitting juice on a draw, sometimes a lot. I have given up on this model now and I am going back to the spryte. When I started vaping I had and aspire spryte and I had no problems with it until it got where it wouldn’t hold charge. I then switched to the aspire breeze and loved it as well until no longer holding a charge.”
“Debated at first between the Novo and Sourin. But decided to give the Novo a try. Definitely worth it. I love how convenient it is. I save a lot of pocket space than my vape mod. Great buy!”
“Absolutely loved the Novo and the hit I get from it. Sadly, they are cheaply made and you do good to get it to last a few weeks. In the past 3 months, I have thrown 3 away. The most recent one I got didnt last 2 weeks. Sadly, I suppose I need to find a new device”
Hi James,
We're sorry you did not enjoy your device. Our Customer Care team will be more than happy to discuss a return with you:
https://help.electrictobacconist.com/support/tickets/new
-Electric Tobacconist
