“It took me a long time to finally part with the Bactrack mobile so that it could be calibrated. I was concerned about accuracy, but I also always liked having it available. Fortunately, service was extremely fast after the item arrived. Too my surprise, a new unit was sent since the old unit could not be properly calibrated. You won't find many companies out there who care this much about their customers. Spread the word.”
“I sent my unit in with a business envelope.
No one could figure out what to do. Where to send it.
After two weeks of no communication, I called.
Yea, they had it, but were confused on where to send it.
Why didn't you call me ?
Very nice response, but lacked the initiative to complete the transaction on their own.
Then my surprise.
I received a brand new unit in place of the old one.
Probably because the old one wasn't worth the effort.
Again, no communication as to why, but I was impressed.
Any time a company puts the customers value first, is a winner to me.
Product and service - Excellent.
Communication - go figure.”
“great service and straight forward shipping instructions , too bad the postal service wasn't as fast as the calibration . Now i have the Element in one car and the S78 in my truck . Nice to know who's driving .”
“I sent my S80 in for recalibration and the readings seemed a little off when I got it back. I sent an email and got a quick response. I was treated with swiftness and much consideration. An associate from BACtrack even called me to make sure that I was being taken care of.
I got the problem fixed with my S80 and everything is in prefect working order. I had an overall excellent experience.”
