“I've been using my Element for about 2 years and though it was time to calibrate it. I sent it in an was pleasantly surprised when I received a refurbished complimentary replacement. The turnaround time was fairly short even though it's around Christmas.”
“I live in UK and sent my S70 back to US for calibration. The company sent me back a brand new unit! How can you do better than that. Excellent service - first class. Matt”
“The unit I sent in had minimal use and for some reason stopped working. I sent it in but it was unable to be repaired. They sent me a new one when they did not have to. I would recommend this service. I hope the unit continues to work well”
“Even though the S80 units are rated for 100 tests, they have worked well past that limit before needing re-calibration. Also, if the company can not re-calibrate the unit, they will send out new units at no extra charge.”
“I sent it in and it seems to be working fine, but what's bothering me is it doesn't seem to be the Unit I sent it? Unfortunately, I have no physical basis only that it came back with a case, and i didn't send mine. It just looks and feels like a different Unit?
Next time I know to mark it with my name on it, and suggest you include this in your instructions.”
“Sent my breathalyzer back for calibration and it was not cooperating, so they sent me a new unit. So thankful for the great service and standing by their product and replacing it no questions asked. Extremely pleased with my experience!”
“After 3 years, our S-80 Pro was still giving consistent results between 2 or 3 tests, a few minutes apart, it always read 0.0 when no drinking, and always gave some result, when alcohol had been consumed. But, as a precaution, I decided to send it for calibration, in case it was consistent but no longer accurate.
I was disappointed to hear back that they could not re-calibrate it. It was lightly used (maybe a few hundred tests), never abused, and we always waited 20 minutes, to avoid contaminating the sensor. I certainly hoped for a longer lifespan for my unit. I guess they can wear out, after a few years, from age alone.
BACTrack offered to return my unit (possibly giving me unreliable results), or give me a $35 discount off a new one. We had been happy with the S-80, but I did a little research, to see if I might want to choose another brand, this time around. I've about decided the S-80 Pro is still the way to go, though with reservations. We've been asked about our breathalyzer many times, at parties and events. We might still recommend it, but now with an important caveat.”
