“I sent our breathalyzer in to get calibrated because it started reading 0% at all times. They could not recalibrate, so they sent an entirely new unit for just my $19.99 calibration fee even though it was out of the warranty period.”
“We bought our breathalyzers years ago. They have been such a godsend!! Sent them in for calibration and received two brand new ones. How do you beat that.”
“I purchased a BACtrack S80 back in 2009. I just recently decided I should send it in for calibration. However, the unit I received back from BACtrack after the calibration was not mine; the serial number was different. When I made the company aware of this problem, they sent me a brand new unit. I was extremely impressed with the customer service and their resolution of a problem. I am also very happy with the quality and accuracy of the product itself and would highly recommend it.”
“My unit stopped working and I thought I would have to buy a new one. Just on chance I called BACtrack to see what they had to say. After describing the problem, they said it just needed calibration. They promptly calibrated it and returned to me. It's like new again! Great service BACtrack!”
“I my english is very bad but i appreciate your professionalist.
i just want a calibrate my s80,and you ship a new one.i cant belive it.
thank you so much”
“Bought the Bactrack in March 2013. Sent it in for calibration in August 2014 and they replaced it with a new unit when they could not get a cal. Calibration process itself was painless -- pay on line, box it up, ship from Office Depot and 7 days later it was back.”
“Sent the unit in for re-calibration.
It has been done and is in shipping back to me.
I looked up the tracking number and it is in Canada cleared Customs and is in the process of being sent to me. Have not received it yet but expect so in a day or two.”
