“Great product... Only con's it has is mailing off to be calibrated.. Took to local law enforcement like manual said but they wouldn't help any at all... I bought two , so I have one for use during calibration times..otherwise handiest thing ever.........”
“I purchased this unit two years ago in July to use for personal use. After two years of normal occasional use, it showed no problems but I knew it should go in for calibration. I sent the unit in and they couldn't get to calibrate and they replaced it with a new device at no charge,”
“I was starting to get inconsistent readings towards the 12-month area of ownership. As the manual states that the unit does need service every 6-12 months, I sent my unit in for service. Within two days of Bactrack receiving my unit, I was sent an email with a tracking number. To my surprise there was a retail box inside my packet when I opened it. Upon reading the paperwork that came inside the brown box I discovered that they were unable to calibrate my unit, so they sent me a new one to replace it. This kind of no fuss, "we stand behind our product," kind of customer care is rare these days. I'm thoroughly impressed and will never hesitate to recommend this company to anyone who wants to "be sure, before they go."”
“Very great products and customer service. I have a small drug & alcohol testing business. I had a problem with a BA. They replaced it free of charge no questions ask. Best part I'm all the way in Virginia. My new machine was in my hand in 2 days. Thank you Backtrack for being such a wonderful company.
Sincerely
John Hudson of Hudson Testing.”
“Totally awesome, sent an S80 for callibration, I got a brand new S80 back in the mail!. These guys certainly know how to take care of their customers.”
“As long as you keep this unit calibrated it works great!
You don't really need to calibrate it that often.
When I first got mine I would test myself just for the fun of it after a few beers.
Now I use it as it should be used.... test yourself before you drive anywhere.
Good job by BACtrack!”
“I bought this nearly two years ago after a friend had a DWI incident. I love not only using this as a conversation starter in the bars, but also to double check before driving home.
Recently the unit was in need of calibration but I also noticed it was not operating correctly. I used the re-calibration form direct from BACTrack and sent the unit in. In less than a week and a half, I had a brand new unit at my doorstep.
It works like a champ and of course, is fully calibrated.
Great customer support from this company and the device is definitely a great safety feature for any of us who are casual drinkers but are not sure what our BAC is when sitting behind the wheel.”
“I hadn't used the breathalyzer for a little and wanted to calibrate it before using it again. It was easy to send it in to get calibrated. It ended up being out of calibration so they just sent a new one out. Very quick and easy to work with.”
