“I am really enjoying this probiotic. It’s so easy to use. I love the design of the packaging it’s chic and sleek feels very luxurious to use and worth every penny. I’ve just finished my first month and ordering my second month as we speak.”
Hello Yulanda,
Thank you for your amazing 5-star review! We're so happy to hear that you’re enjoying the Synbiotic Duo Cap and finding it easy to use. It’s wonderful to know that our chic and luxurious packaging has made your experience even more special!
We truly appreciate your support and are excited that you’re already on your way to ordering your second month. If you have any questions or need assistance as you continue your journey, we’re here to help!
Warmest regards,
Epetome Customer Care Team
“Unfortunately these courses me service bloating and discomfort I had to stop taking them after 3 weeks. I did email the team which said this could be common in the 1st few weeks??? Nothing on the website says that feel really upset that what is made out to be a miracle cure for bloating coursed me more.
I also think that the price could be reduced if they used less packaging”
Hello Gemma,
Thank you so much for taking the time to share your feedback — I’m really sorry to hear that your experience with the product wasn’t what you’d hoped for.
We completely understand how upsetting it can be when something meant to help actually leaves you feeling worse. While many people see improvements quite quickly, we do appreciate that everyone's gut is unique — and for some, there can be an initial adjustment period that includes symptoms like bloating or discomfort. This is something we do mention on our website (you’ll find it noted on the homepage).
As for the packaging — thank you for flagging this. We’re already reviewing ways to reduce materials and improve sustainability, so it’s really helpful to hear your thoughts on this too.
I’m genuinely sorry this didn’t work out for you, but if you're willing to give it another try in the future, please don't hesitate to reach out to us and we would be happy to help you.
Best wishes,
Epetome Customer Care Team
“I’ve been searching for a while and had my eye on this product. Always skeptical and influencers usually put me off a product oddly, so happy to see it wasn’t all over my socials or a chase email to order more, felt more about the product than the sales.
I really wanted to like it and even if it’s the placebo effect, I think it’s doing something and I’m ordering again!
Im 35 and suffer with quite bad IBS and have done since a child. Haven’t been diagnosed with endometriosis but have had a few chats about it. Generally though I always have stomach pains or an upset stomach and unsure if there is a trigger. I took this for about 1-2 weeks before I went on holiday, now usually this would result in my getting a upset stomach at some point, just for the travelling, different foods, time zones and if they’re washing food in water. Not one bad stomach or bloat! I would say I didn’t drink as much alcohol as a usual trip, but I definitely did consume some and ate a lot of food! Not one trouble or even a big bloat.
Since taking a month’s supply now I’ve only had issues twice which is a BIG thing for me. Will carry on and happily do another review after a couple of more months. If you’re skeptical though, give it a try, it’s less then a dinner out!
Agreed on the packaging, whilst it’s a lovely jar, possibly a cheaper version for a refill pack?”
Hello Kelsey,
Thank you for your thoughtful 4-star review! We appreciate your honesty and are delighted to hear that you’ve had a positive experience with our Synbiotic Duo Cap. It’s great to know that you felt a difference during your travels, especially considering the challenges you’ve faced with IBS.
We understand your skepticism and are glad our product stood out without the typical influencer hype. We’re also grateful for your feedback about the packaging; we will definitely take that into consideration for potential future updates.
Many of our customers find that consistent use after 90 days leads to more noticeable improvements, so we encourage you to continue for another couple of months to allow your body more time to adjust and experience the full benefits.
If you have any questions or need support as you continue using the product, don’t hesitate to reach out. We look forward to hearing from you again after your next couple of months!
Warmest regards,
Epetome Customer Care Team
Hello Paola,
Thank you for your fantastic 5-star review! We're delighted to hear that you’ve noticed regular bowel movements with the Synbiotic Duo Cap. It’s great to know that you're experiencing positive results!
If you have any questions or need assistance as you continue using the product, feel free to reach out. We’re always here to help!
Warmest regards,
Epetome Customer Care Team
Hello Elizabeth,
Thank you for your fantastic 5-star review! We're thrilled to hear that your first month with the Synbiotic Duo Cap has been a positive experience. It’s always great to know that our products are meeting your expectations!
If you have any questions or need support as you continue your journey, please don't hesitate to reach out. We're here to help!
Warmest regards,
Epetome Customer Care Team
Hello Catherine,
Thank you for your fantastic 5-star review! We're delighted to hear that you found the Trial Pack to be a great way to introduce yourself to the Synbiotic Duo Cap. It’s always a pleasure to know that our customers feel confident in exploring the product.
If you have any questions or need support as you continue your journey with us, don’t hesitate to reach out. We’re here to help!
Warmest regards,
Epetome Customer Care Team
“I’ve got 7 days left of my trial pack so I’m not too sure I’m best placed to review just yet. Some days I feel better, others I don’t. I’m still bloated which is a bit frustrating but also understand my body might need longer to adjust. I’m going to re purchase the 3 month pack and continue to be consistent with it. One thing I will say I’ve noticed so far is more sustained energy and mood. I’ll review again in another month!”
Hello Ashleigh,
Thank you for sharing your thoughtful review! We're glad to hear you're seeing some benefits, like sustained energy and an improvement in mood. It’s perfectly normal for your body to require some time to adjust, and we appreciate your commitment to continuing with the Synbiotic Duo Cap.
Many of our customers find that consistent use after 90 days leads to more noticeable improvements, so we encourage you to keep going for another couple of months to allow your body the time it needs to fully benefit.
We look forward to hearing your updates as you progress further with it! If you have any questions or need assistance, feel free to reach out. We’re here to support you on your journey!
Warmest regards,
Epetome Customer Care Team
“I read many reviews of this product before trying and have seen lots of five star reviews. However, I am nearly a month in and although I have seen slightly less bloating, I have not had the epiphany that others have, but I am willing to give it a further in depth trial to see if I can obtain the results everyone else seems to speak highly of. Given the high cost of this supplement I hope to see more measurable results to continue long term. I cannot move the bar below on the effectiveness as I have not really had noticeable results so far and it looks like this is giving a skewed opinion of the efficacy of the product!”
Hello Rebecca,
Thank you for sharing your honest feedback! We truly appreciate your willingness to continue exploring the benefits of our Synbiotic Duo Cap. It’s normal for results to vary from person to person, and we commend you for being patient during this adjustment period.
While you’ve noticed some improvements with bloating, we understand that you’re hoping for more significant results as you continue your journey. Many customers find that consistency can lead to enhanced benefits over time, so we’re glad to hear that you’re committed to giving it another chance.
If you have any questions or would like to share further updates on your journey, please feel free to reach out. We’re here to support you in achieving the best possible results!
Warmest regards,
Epetome Customer Care Team
