“The kit leaks, badly (no, not the hole in the back). The customer support I got was, "yeah, it does that". Pretty freaking bummed with this product and the lost expense.”
Hi Jacob,
Thank you for leaving the RinseKit PRO a review. I’d like to apologize for the experience you had had with your unit. If you are having noticeable leaking from the hose, tanks or other that is not normal and I encourage you to fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we can look into sending you a replacement. Please note, proof of purchase is required to file a warranty claim. We look forward to assisting you further.
Best,
Team RinseKit
“Very convenient, sufficient water pressure for what it’s intended for. I like that I can put hot water in it for a warm shower later after a beach day. Overall, very happy with it!”
“My Rinse Kit did not work when it arrived. As I am mechanically inclined and did not want to to go through the bother of returning the unit and waiting for a replacement I repaired it myself. After opening the cover I found that the back part of the power switch had come disconnected. So I would say quality control could be better.”
Hi James,
Thank you for leaving the RinseKit PRO a review. We are very sorry for the experience you had with the product. All of our inventory goes through quality assurance inspection when they arrive to our warehouse, unfortunately, it seems that yours may have slipped through the cracks or come loose through transit. Please let us know if you run across any other issues with your unit and we’ll be happy to help out.
Best,
Team RinseKit
“Got a kit and was stoked on it immediately, however I filled up the product and overnight it leaked from the bottom and warped the wood of my floor boards. Definitely needs to be kept outside and seems not have great sealing.”
Hi Giuseppe,
Thank you for taking the time to leave the RinseKit PRO a review. I would like to sincerely apologize for the issue you are experiencing with our products. When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we will follow up with a resolution for you. Please let us know if we can be of any further assistance.
Best,
Team RinseKit
“I’ve tried a few portable showers and nothing compares to the RinseKit. Everything is made with quality, durable materials. I have already recommended this to my surfing club.”
