Hi Jacinda,
Sorry to hear you had this experience. We know how frustrating it is when you replace a headset and still run into the same issue.
Looking over the notes from our support team, it appears the microphone problem was happening on both the original and replacement. Initially you indicated you thought that there had been damage to the device during a move hence the need for a replacement. This then suggested that the issue may have been related to the phone or the setup rather than the headset itself as both units now had the same issue.
Our team provided troubleshooting steps to try, along with Jabra’s support details for some additional testing. We genuinely tried to help get things working and are sorry we couldn’t resolve it for you.
If you’d still like a hand with it, please feel free to reach out again and we’d be more than happy to help further.
“The Jabra Pro 920 Wireless Headset has a good bluetooth range & the voices are very clear. Great for those with arm/shoulder issues & relieves the pressure of holding a hanset in the crook of your neck.”
“I had purchased 2 set of this headset for my office about a month ago and still not able to use them as having issues with them. When i called for technical support, i was being asked to contact Jabra Team directly. Not at all happy as what's the point of purchase if we can not use them. I had even called before buying them to confirm whether they will work with my deskphone model and after confirming with one of the operators over the phone, i placed order for 4 sets. Not at all happy, i am happy to return them back if i can exchange them with the one which can work with my deskphone as really need them for my office. I am happy for pay difference in price also if there will be any.”
Hi Bhavin,
So sorry you are having troubles with your headsets.
If we are all on phone calls our admin team will always offer the manufacturers support line as an alternative contact point but you are also welcome to leave a message with our team and one of our tech support agents will always call you back.
Ill reach out to you directly to assist further in getting you up and running.
“Couldn't be happier with this product -- easy to set up and use right out of the box. Allows me to take notes or type while i'm on the phone or even to walk around the office doing various tasks without worrying about missing a call. Highly recommend this product.”
“A great little headset for my front office team. Easy to connect and good quality. Very comfortable to wear. What a saviour from tryng to hold the phone headset with your shoulder! Wish I had of bought years ago!”
