“What a great pan, this is my 4th Solidteknics, but first Stainless Steel. We bought it for the curry and tomato dishes we love, used to cook in a non stick pan that was starting to flake, not good consuming that in your food I am sure. Performed great, and so easy to clean, all it really needs is a lid.”
“After ordering the pan whilst I was overseas, I finally got back and got to use it for the first time. The detail on the pan is great, wasn't expecting so much. The pan cooks well and cleans up great, very easy. Would highly recommend getting one.”
Hi John,
We’ve looked into your order, and the reason it hasn’t reached you is due to recent changes to US import tariffs and duties that have impacted all shipments heading to the USA. Your parcel was dispatched from Sydney, but customs required updated tariff code documentation, and as a result, it was sent back to us in Australia.
We’re currently waiting for the parcel to be released and delivered back to us so our team can reissue the shipping labels and we can ship them back out again.
Rest assured, your order is secure, and it will be on its way again as soon as the updated customs clearance is approved. We truly appreciate your patience and understanding while we work through this unexpected delay.
Warm regards,
The Solidteknics Team
Hi Nathan,
Thanks for reaching out.
Warping is rare, though it can occur if a cold pan is exposed to too high of heat, or a larger pan is used on a small element, resulting in concentrated heat to the centre causing uneven movement. Just as you wouldn’t put a hot pan under cold water, it’s also important not to expose a cold pan to sudden, intense heat. Ovens are different, as the heat is uniform and the pan warms evenly. On the stovetop — especially induction — we always recommend heating slowly and ensuring your burner size is well matched to the base.
We’d really love to help get this sorted for you. If you’re open to it, please reach out to our customer service team at info@solidteknics.com with a quick photo of the base (with a ruler across it while the pan is cold). This will help us assess what’s happened and guide you on the next steps.
Thanks again for your support, and we hope we can get you back to enjoying your pan very soon.
Warm regards,
The Solidteknics Team
“Just received my Noni sauteuse and love it, it’s a great size for cooking meals for our family of 5. Love the convenience of cooking 1 pan meals and transferring from stove top to oven.”
“Love my new noni! I have been using a aus-ion for a few years so this is the perfect addition and the size and deeper sides are great for making larger meals. Clean up is a breeze and love knowing its non-toxic, australian made and high quality cookware.”
