“We didn’t went because the tickets is non changeable and that is not fair some time people facing some urgent issues so at least you can make changes before 24 H”
Dear Abbas,
Thank you for your review and your feedback. We are sorry that you were unable to take part in your activity as planned.
The number of seats on the Brienz Rothorn Railway is very limited, and therefore the cancellation policy is clearly indicated at the time of purchase, stating that cancellations or exchanges are not possible. Of course, individual cases can always be reviewed to see if a suitable solution can be offered.
If you have any further questions or if there is anything we can do for you, we are happy to assist.
Thank you very much for your understanding.
Best regards,
Your Swiss Activities Team
