“Was told the place would be closed before we got there. No where did it say last trip time before closure. Lost over 200 CHF or 500 CND. No being told no refunds.”
Dear John, thank you very much for your feedback. Your ticket was valid for the entire day on November 29, 2025.
The timetable should be checked on the day of travel via the SBB website. If the display on-site shows that the cable car is closed, staff can be asked whether an alternative connection is available.
If an alternative connection is available, a refund is excluded.
Retroactive refunds can only be reviewed if written confirmation is provided stating that the cable car was closed for the entire day and travel was not possible.
