“The delivery of the items ordered took 3 times as long as normal, by the time the items arrived we were on holiday and they had to be left with a neighbour even though we had requested and informed it was left at a local store, very unhappy”
Hi Stephen,
We sincerely apologize for the delay in the delivery of your ordered items. We understand the frustration caused by the extended wait time, especially when it coincided with your holiday plans. We apologize for any inconvenience this may have caused.
Regarding the delivery instructions, we regret that there was a miscommunication resulting in the items being left with a neighbour instead of at a local store as requested. We understand your disappointment and apologize for the inconvenience caused by this oversight.
Please accept our apologies for falling short of your expectations in this instance. We value your satisfaction as our customer and would like to make it right.
Best,
David
Hej Thorkild,
Jeg er ked af at høre om det problem, du har oplevet med din ordre. Vi tager sådanne sager alvorligt, og jeg vil gerne forsikre dig om, at din anmodning er blevet videresendt til vores kundeservice. De vil undersøge situationen grundigt og arbejde hen imod en løsning.
De vil kontakte dig med opdateringer og yderligere oplysninger om status for din pakke og de udbetalte midler.
Vi beklager ulejligheden og sætter pris på din tålmodighed, mens vi tager os af denne sag. Tak, fordi du gjorde os opmærksomme på det.
De bedste hilsner,
Loic
