“The shipment never arrived. I waited all day for the UPS-driver but he/she never came. I had to log-in to find out the shipment was sent to a local UPS-drop of point. Why?!! At this UPS-point (it is a complete mess overthere) they told me there was no package for me...Treated-aftersales are very friendly but there is no solution yet. It's been almost 2 weeks now.....”
Hi Ton,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you have experienced with your shipment. We understand the frustration caused by the delay and the confusion regarding the delivery process.
We apologize for any confusion regarding the delivery location. We have taken note of your feedback regarding the UPS-drop off point and will address this issue with the respective team to ensure such situations are avoided in the future.
We appreciate your kind words about our after-sales team and their friendliness. Rest assured, we are committed to finding a solution for you as soon as possible. Our team is actively working on resolving the situation and we will provide you with an update shortly.
Once again, we apologize for the inconvenience caused and appreciate your patience. We value your feedback and will use it to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you throughout this process.
Best,
Nel
Hallo,
Onze oprechte excuses voor de slechte service en slechte communicatie die je hebt ervaren. We begrijpen uw frustratie en willen dit graag rechtzetten. Ons klantenteam zal binnenkort contact met u opnemen om meer informatie over het probleem te verzamelen en een manier te vinden om het op te lossen. Bedankt dat je dit onder onze aandacht hebt gebracht en we verontschuldigen ons voor het ongemak.
Het beste,
Nel
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