Hi Bonita,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced with the condition of the Saxenda and the melted ice pack. This is certainly not the quality we strive to deliver to our customers.
We understand the importance of ensuring the potency of our products and maintaining their optimal condition during transportation.
Please reach out to our dedicated customer service team at patientenzorg-nl@treated.com with the details of your order. They will be more than happy to assist you and address your concerns promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and the opportunity to make it right.
Best,
Sloan
Hi Tony,
We appreciate you sharing your feedback with us, and we understand your disappointment in not experiencing the desired weight loss with Saxenda. Our medical team is dedicated to assisting you throughout your weight loss journey, and we're here to explore alternative options that may better suit your needs.
Weight loss can be a complex process, influenced by various factors such as individual metabolism, lifestyle, and overall health. It's important to remember that results can vary from person to person. However, we are committed to helping you achieve your weight loss goals and finding the most suitable treatment for you.
We encourage you to reach out to our medical team via your personal account to discuss your specific situation in more detail. They can provide personalized guidance and recommend alternative approaches that may be more effective for you. Our team is experienced in addressing concerns and developing individualized treatment plans to optimize results and minimize any potential side effects.
We remain dedicated to supporting you on your weight loss journey and ensuring your satisfaction with our services.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best,
Zack
