“I have 2 male indoor cats
One of who likes to spray everything
Until Urine free I couldn’t get out the smell and he just went back to the same spot
Now he even seems calmer as he’s not so driven to remark his territory
The blue torch is fantastic it is invaluable in finding the cat spray
Urine free also smells lovely
Thanks love the product”
Hi Kayla.
I'm so sorry you have been bombarded by emails from us. There must be a glitch in our system. If you go to one of the emails we have sent you and click on the 'unsubscribe' button at the bottom, that will remove your email.
So sorry for the inconvenience.
Thanks
Rachel
“So happy I found urineFREE!! My 18yr old tabby has started forgetting where the laundry is so we've had a few accidents lately. I'd tried everything available at the supermarket, numerous expensive bottles from the pet store as well as getting my lounge steam cleaned by a professional (this worked wonderfully until lockdown now it's not an option) but then I saw someone recommend this product on a mums who clean social media page, I'm so glad I saw it because it has worked wonders!!!
The smell is amazing and the cat pee smell didn't return at all unlike the other products I had tried.
10 out of 10 and would definitely recommend this product!”
“The use of this product has done nothing to curb our puppies constant peeing competitions throughout our house. One place was in an unused room and I left the spray sit on the floor for three days. They went straight back there when I opened the door.”
Hi Noela,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area and what surface are you treating?
2. Do you know how old the stains are?
3. What breed of puppy and how many are there? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
If you can still smell urine after you have treated the particular areas you know the dogs have urinated and cleaned the area and let air dry, then there is still some uric crystals left over that need another treatment to remove.
I recommend covering with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down.
In the middle of the uric crystals are 'pheromones'. If an animal can smell a pheromone, then it can encourage them to keep going to the toilet in the same area. urineFREE will destroy and eat those crystals along with the pheromones, so as long as the product comes into contact with all the crystals, all the urine smell should be removed.
If you can no longer smell urine, I would suggest you have removed it all and the puppies are returning to that particular spot due to it being a behavioural reason. In this case, urineFREE is not a repellant and will not stop an animal from returning there.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
“It’s hard to find a product that works as well as this one. It’s excellent and I am very pleased that it removes all urine smells and deters my cat from urinating again In the same spot.”
“Finally a product which actually works.
I am presently toilet training a puppy and of course there has been the odd mishap. She gets excited when she plays and forgets to go until she can’t hold it long enough to get to her puppy pads. And whoops! There it is on my beautiful and expensive rug.
Followed the instructions and no stain and she has never gone there again.
I have even used it in my cat room where one of my cats sometimes will wee outside the litter trays. Cleaned the area, sprayed, and she hasn’t gone there since.
I am very, very happy with this product. I will not be wasting anymore money on products which don’t live up to their hype.
Thank you Urine Free.”
