Willing Godspeed Funeral Condolence Flower Stand (L: 190cm) Reviews

3 Rating 2 Reviews

Do you want to send a condolence gift to a grieving family? Send this grand fresh flower condolence stand which consists of white lilies and more to express sympathy and spirituality. The lilies are a symbol of mourning for the deceased, an expression of deepest sympathy to the bereaved family. Flowers used: White lily, pink lily spray, pink gerbera, pink ping pong chrysanthemum, white net chrysanthemum, eucalyptus coin, curly willow, monstera, cordyline, johor fern. Dimension: Approx. 160cm (L) x 170cm (H) *As some contents are subject to availability, they may be replaced with similar items of equal or greater value.

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

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Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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“We asked for a bit of purple touch in the flower arrangement because the deceased like purple. The customer officer showed us some pictures of their available purple flowers, we told her we only choose the purplish rose, as we do not want the purple to over power it. In the order form, she also indicate " Please put a touch of purple but not too much." When we saw the outcome of the adjusted arrangement, we were quite disappointed as the whole thing looks so purple. Other dark purple flowers were added even when we did not want them. It looks like a congratulatory flower arrangement rather than a condolence flower arrangement. How will the deceased family feel? My boss will feel so embarrassed.”

Helpful Report

Posted 2 months ago

Hi there, thank you for taking the time to share your feedback, and for choosing Xpressflower.com during such a sensitive time. We truly appreciate your trust in us. After reviewing your order, we noted that you were assisted by our customer service team via chat, and the request was to include a subtle touch of purple. You also shared that you were leaving the final design to the expertise of our florist. As part of our standard process, we sent the final arrangement photos through both email and WhatsApp for your review before delivery. Since we did not receive any further instructions or concerns, we proceeded with the delivery, assuming everything was in order. That said, we sincerely apologize that the final arrangement did not meet your expectations, especially given the occasion. We understand how important it is that the flowers reflect the right sentiment, and we are truly sorry for any disappointment caused. Please be assured that the flowers used were fresh, and as discussed, we will prepare a new message card and waive the surcharge for it. We hope this helps in some way during this difficult moment. Your feedback is important to us, and we will definitely look into how we can communicate better and ensure clearer alignment in the future. We genuinely hope to serve you better on your next purchase. Thank you again for your support. Sincerely, Chuck CS Manager

Posted 2 months ago

Cheong Wai Mun -

Verified Reviewer

“Very happy that the flower wreath came out so elegant and beautiful.”

1 Helpful Report

Posted 1 year ago