XpressFlower have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Have always bought from XpressFlower, in store and online, doesn't disappoint. Although the price is definitely on the mid-high range.
”
- Hazirah
“
Was wondering how and whom to buy the wreath from given the short notice. Searched online and selected XpressFlowers.com and truly did not disappoint. Wide Range of choices, price range to suit one's preference and easy to navigate. Was delivered on day as stated.
Thank you for solving my woe and will engage EXpressFlower.com again..... hopefully for more joyous occasion. Once again, Thank you very much. :)
”
- GOY YING SHEN
“
Great and prompt service, true professionals with a very reasonable price.
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- Anonymous
“
Very easy online ordering process and prompt updates on delivery status. Highly recommended!
”
- Anonymous
“
Fresh flowers with thoughtful flower arangement. Good customer service and delivery.
”
- Anonymous
“
The arrangements was good. Delivery within the time frame. Nicely, decorated. My wife love it...thank you.
”
- Zack
“
I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..
”
- Nawaz Abdul Hameed -
“
I did not know your process and was in a hurry. I got the bill then I google Xpress flower, the first web site pop up with a phone then I paid immediately. Later I realised it is the wrong site. Then I received your official link to pay, so I paid again.
I have not been able to get the refund from the wrong guy yet :-(
”
- Kim Hoo
“
This is the 2nd and last time I’m ordering from you.
The first time I ordered for my mother in April this year, you missed a box of chocolates.
Today you send a delivery to my girlfriend and had left out a card and message that I’ve already paid for.
This is truly a disappointment and I DEMAND a refund and an explanation!
”
- Helly Faith
“
The service is good. Website is ok.
”
- Bruce
“
Thank you for the quick service.
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- Niharika Shrivastava
“
Kudos to your team in setting up a nice flower stand despite a very short notice. And the service team is very responsive on helping me change some little details after order is placed.
”
- Calvin
