XpressFlower have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
It was extremely easy to find the bouquet that best suited the occassion and the purchasing, details and delivery arrangement was quick and smooth. The price was very fair too and XpressFlower had my bouquet delivered within the hour, overall a fantastic experience and I'll definitely be using their service again!
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- Gibrand Eduardo Soto Cruz
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The service is prompt. They called to ensure delivery address. They asked if we need a picture of the flower after delivery and update delivery time. This efficiency and confirmation helps a lot while we grieve for the loss. The bouquet is beautiful and as image. Price is reasonable for the prompt service. Thank you.
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- Anonymous
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I always enjoyed the ease of buying flowers from XpressFlower and there's a personalised service where you chat with real people instead of chatbots. they can offer ideas and flower arrangements and even provide price range of your choice. thank you!
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- Stella Wong
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CS agents are helpful, choices variety and the delivery is prompt
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- Janice Tan
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So easy and smooth from ordering to the delivery! Even took pictures and updates throughout the process.. Had to call the customer service at the last minute to have it delivered without anyone on site but yet they put it such a nice place! First time order and will definitely recommend to others!
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- Anonymous
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Fast and efficient service from customer service to delivery. I placed the wrong address but customer service was courteous in helping with the change. Also the delivery man show the flower arrangement before hand it over to the receiver showing extra care.
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- Anonymous
“
To: Xpress Flower Operation Officer
I’ve emailed to your company but nobody has responded to my request,
I’ve been charged two times for my order of wreath on May 2nd. Only one wreath was sent to Blk 166 Teck Whye Crescent. Please refund $109 to my DBS account soonest possible.
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- Judy Tan
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I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..
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- Nawaz Abdul Hameed -
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I did not know your process and was in a hurry. I got the bill then I google Xpress flower, the first web site pop up with a phone then I paid immediately. Later I realised it is the wrong site. Then I received your official link to pay, so I paid again.
I have not been able to get the refund from the wrong guy yet :-(
”
- Kim Hoo
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Fantastic and reliable service. Never disappoint.
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- Priscilla Tan -
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So easy and smooth from ordering to the delivery! Even took pictures and updates throughout the process.. Had to call the customer service at the last minute to have it delivered without anyone on site but yet they put it such a nice place! First time order and will definitely recommend to others!
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- Anonymous
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Nice gifts n service is good
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- Anonymous
