Refused to send my phone to me on the basis that I live in a school and they cannot send to a business address. Totally refused to accept that my residential address is the same as the school address. Told me that my home is not a residential address. Completely scripted response and no willingness whatsoever to investigate further, pass on the issue or find a solution. Claimed it was not possible to speak to a manager.
3 years ago
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