Absolutely shocking company , I returned my brand new unused handset after changing my mind and cancelled within the 14 day period. Have now received a call saying it was scratched and i can either have it back and continue contract or pay 30% of the cost of handset, its blatant blackmail, the handset was never used, in pristine condition and was returned in the exact state in the original packaging that was received .. I was sent a picture of a damaged phone that looked nothing like mine. its interesting to see that others have received similar pictures of damaged screens. I would not recommend buying from this company at all