I placed an order. I received an email says to contact them when I did was told not eligible to get a contract. Email says as the following. I asked the agent if not eligible for whatever reason why emailed me to contact to process it? We've tried to process your order. However, before it can be completed, we require more information from you. One of our Sales Agents will call you shortly. Alternatively, if you'd prefer to call us, please dial 01773 278 043 (if we've already spoken to you over the phone, you don't need to get in touch). Kind regards, Sales Team