Great service upon the following morning of my order I realised I didn't really need to change phone or network and asked if it was still possible to cancel order and agreement especially as hadn't been 24 hours since order confirmation. I was informed it was too late as phone had already been picked and packed however as a good will gesture took £20 off my first months bill to thank me for staying with themselves and the agreement. Still waiting for payment but I have no reason to doubt a company who seem to provide a genuine caring and helpful relationship to their customers. Would highly recommend and it's a shame you can't cut out the middle man with these global giant network providers and provide your own phone packages and sims etc as would make people realise more to them its all about money but this company put me first and even as a brand new customer showed me I'm a valued customer not just a money earner for their business.