Do not buy from these people, they are a con. I took up the deal of new Iphone 11 at £41 per month and to return my sons 2 year old Iphone 7 in "working condition" for £118.80. It was actually in excellent condition without a mark on it. They use a 3rd party thereafter to check the returned phone called E-Giant who sent me an email to say the phone was faulty. When I rang them, the receptionist said that they had removed the back of the phone and the battery needed a service which de-valued the phone and they could only offer me £40.50. They said I had to take it up with Affordable Mobiles when I tried to protest. I contacted Affordable Mobiles and they have also said it is nothing to do with them as they use a 3rd party for returned phones, despite me saying there is nothing in the terms about battery services or removing the back off the phone and that my agreement was with Affordable Mobiles, not E-Giant. They have changed the deal and made up this spurious issue with the battery just to reduce the value of the returned phone. When you speak to their customer care team they also just repeat themselves a total waste of time, once again DO NOT be conned by this company!!!!