Got car rental insurance when book flight via Expedia, and got car crash in San Jose CA. Call Expedia, was told to file claim at AIG web. AIG does not make it easy. Called AIG, got somebody from India, it's very hard to understand the English, and the agent was rude. She does not provide any help at all. I didn't now Expedia outsource the insurance to AIG. Neither Expedia or AIG provide help, terrible terrible customer service. Never buy any insurance via Expedia, or book any flight, rental from Expedia. It's scam.
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