“Don’t get AIG travel guard for your rental
Car when travelling. They falsely advertise bo deductible but don’t reimburse100% of the amount. They have adjusters telling you stories unheard of. DON’t buy it!”
“This company is absolutely insane! I submitted a claim in October, and here we are, MONTHS later, and I still haven’t been paid. Their so-called “turnaround time” is a complete lie. They promised follow-ups, phone calls, emails, or even letters. Guess what? Nothing. No one has contacted me, no one has updated me, and no one has done a single thing to resolve my claim.
Meanwhile, they have NO problem taking my money on time. Payments for my policy? Taken like clockwork. But when it comes to paying their customers? Silence. It’s the holidays, a time when people need their money more than ever, and AIG can’t even bother to hold themselves accountable.
I’ve been with this company for years—since 2019—and this is the worst experience I’ve ever had. I’ve never had to wait this long for a payout. I’ve sent every document they requested. I’ve done everything on my end, and yet they still haven’t paid me. They didn’t even send a letter acknowledging a delay. The only communication I’ve received is the one confirming they got my claim months ago.
This company doesn’t deserve even one star. If I could give them zero, I would in a heartbeat. AIG is a joke, a disaster, and a complete waste of time and money. To anyone reading this: DO NOT sign up with AIG. Save yourself the stress and the frustration. They are the worst company I have ever dealt with in my life!”
“Don't waste your money. My trip was clearly interrupted by TS Sara; AIG spent more time figuring out how to disclaim my loss than the time spent attempting to assist me. Typical insurance company- the only thing they do well is take your money.”
“We purchased AIG Travel Insurance for a flight to Atlanta, GA in September, knowing it was hurricane season. The day before our flight (less than 24 hours in advance), the conference was postponed due to Hurricane Helene, being a category 4 hurricane headed right for Atlanta GA. Insurance claim was denied because Atlanta didn't become uninhabitable due to the hurricane. We weren't willing to fly there and put our lives at risk, and didn't realize we'd only get our claim approved IF WE WERE DEAD.”
“This company is an absolute disgrace! I filed a claim nearly THREE MONTHS ago, and I’m still waiting for my payment. Let me be clear—they promised in the original contract that payouts would take no more than 30 days. Thirty days! Now here I am, almost three months later, and not a single penny has been paid to me, despite me submitting every document they asked for.
But wait—it gets worse. While I’m still waiting on my money, AIG had no issue taking their money right on time. They took my quarterly payment without hesitation, like clockwork. It’s infuriating! They’ll happily snatch money out of my account but drag their feet when it’s time to fulfill their obligations.
Let me tell you what this company does: they delay and stall, hoping you’ll give up and stop filing claims. They want to wear you down, but not me. I’m not dropping this. I’ll keep submitting my claims, keep pushing, and if I have to, I’ll escalate this legally. I WILL get what I’m owed.
If I could give this company a zero rating, I would. AIG has no respect for its customers, no integrity, and no intention of honoring their contracts. If you’re even thinking of signing up with AIG, stop right now and run in the other direction. Save yourself the stress, the frustration, and the complete waste of time that dealing with this company brings. AIG is a nightmare, plain and simple.”
“I wish I would have given 0 rating to this team, Please don't purchase any travel protection plan with AIG, it is just bogus plan
I have future reservation and I have to cancel the reservation to submit the claim and when I submit the claim the representative said she can refund the premium which I paid. it is not helpful to me.”
“The travel insurance was cheap... and not worth it.
AIG failed to explain any clarifications needed for my travel insurance claim, then the supervisors failed to call me back in the promised amount of time when I reached out (receiving their voicemail). The entire experience has been difficult and time consuming, and it's nowhere near complete. It truly feels like they are just waiting me out to avoid paying the claim.”
“In my honest opinion, AIG trip insurance is a joke! Don't waste your money on them. They're excuses don't hold any water and are flimsy at best. It's not trip insurance!”
“AIG is by far the worst company I’ve ever encountered. I filed a claim nearly three months ago, and I was told I wouldn’t have to wait more than a month for my payout. Here I am, still waiting, while AIG keeps delaying. But this morning? I woke up to see they had no issue taking money from my account to renew my policy.
It’s infuriating that they can quickly take payments for policies but seem to have no urgency in paying out claims. They make customers wait and wait, likely hoping people will give up and stop renewing. Well, I won’t. I’ll keep the policy, and I’ll keep filing claims, and if I don’t get the payment I’m owed, I’ll take further action.
To anyone considering AIG, avoid them at all costs. They make their customers wait endlessly and show zero regard for anyone’s time or needs. No one should have to deal with this level of disrespect and delay.”
“We purchased our travel insurance from this company. Our plane was delayed because of mechanical which caused us to miss our transportation and a tour. They would not pay to cover the loss of either because it was plane mechanics. Also my husband missed an excursion because of illness and they wouldn’t pay because you have to purchase before the trip, but you only pay for cruise excursions at the end. Not sure why we would purchase insurance if it doesn’t cover our expenses on the trip. Also, it took two weeks to respond after I spent a whole day to submit all the paperwork they demanded. I submitted 19 documents. I’ll never get that whole day back!”
“We are done with this scam AIG insurance company for the car rental. We rented a car from Enterprise and purchase coverage with AIG insurance ($48 for 2 days; big mistake) through Expedia. Took us around 2 months back and forth check on claim status, kept asking us to provide information again & again. Finally they sent us the final decision and refused to reimburse the Loss of Use and Diminishment of Value (total of ~$600 US) stated on Enterprise repair billing invoice. Those amount was charged based on the outcome of the accident; shouldn't they be treated as part of the repair coverage. We should have purchased the coverage directly through the rental company at the pickup counter. If any thing/accident happens, we just hand them back the key and they will take care of all the hassle and all the charges!!! Sure they will charge ~$2 (< 10%) more for each day :). If you don't mind going through all the hassle, headache, and few hundred dollars off your pocket if unlucky accident happens, feel free to go with AIG to save few bucks/day!”
“I filed a claim, never heard from them, checked the status, found out it was "closed".
Tried again to contact them, again nothing.
Will never buy from them again and Do not recommend them.”
“Nothing but fraud. Do yourself a favor and never use this as your tavel insurance. They don't honor their services. It's total fraud. If you want to file a claim bring your death certificate with you.”
“Once again, AIG has let me down. I recently filed another claim(two months ago) , and here I am—still waiting for it to be approved. It’s a repeat of my last experience: promises of follow-ups that never happen and long waits with no resolution.
I’m at a loss for words with how poorly they treat their customers. It’s as if they’re deliberately dragging out the process, hoping people will give up and stop expecting their claims to be paid. But I’m not giving up—I’ll continue paying and documenting every delay and disappointment until they meet their obligations.
If you’re considering AIG, do yourself a favor and look elsewhere. Don’t let yourself get stuck in an endless cycle of frustration like I have. AIG is not worth the stress.”
“Don't waste your money- I was delayed 2 hours in BHX due to problems at the connection airport. There was no option for onward flight on the same day so had the stay overnight. My flight the next day was also delayed and I couldn't find my luggage in the chaos. Arrived 18hrs late to my destination and missed a morning of my 2 day trip and apparently none of these points meet a criteria for any kind of compensation- don't gibe them your money their policies are not worth the paper they are written on.”
“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with '' wikihelpdesks ﹫gmaℹ️l . com " for assistance to help get my funds back”
“On a scale of 1-5 stars, I give AIG a strong NEGATIVE 3!!
Used AIG for rental car insurance. Sadly, I had an unwitnessed accident. The process to get them to pay the claim has been HIGHLY stressful! AIG's communication happens about every 2 weeks, when the request further information. This request is accompanied with a notice of closing the claim if said information is not received.
Will only buy damage insurance from the actual car rental agency in the future!”
