“I'll never forget the day my trust was shattered. I had entrusted this platform with my life savings, believing their promises of security and growth. But when I needed my money most, they locked me out, leaving me feeling utterly helpless and betrayed. The emotional toll was crippling – anxiety, stress, and sleepless nights consumed me. But I refused to give up. Thankfully, a beacon of hope emerged in the form. COVSECLTD and her expert team guided me through the darkest of times, and with their help, I was finally able to recover $175,000. I'm still healing from the ordeal, but I'm grateful for a second chance. My hope is that others can learn from my experience and avoid similar heartache. Feel comfortable to contact C-O-V-S-E-C-L-T-D-C-O-M”
“Horrible, Do not purchase this garbage they do not reimburse you for anything or cover anything. I filed a claim immediately with united the minute they lost my luggage and this is what AIG says please see attached”
“Shady. I signed up with United Airlines and ended up with AIG. AIG demanding paperwork they should already have. I provided all documentation and still didn't get paid. Now they are asking for more documentation they should already have access to. Waste of time over a couple of hundred of dollars. Now I know better.”
“I strongly advise against purchasing AIG trip insurance. This company is a complete rip-off. Despite meeting all the criteria outlined in their policy documents when I bought the coverage, my claim was still denied. After reviewing countless other complaints, it’s clear that 99% of claims are rejected, no matter how legitimate they are.
What's worse is that AIG reserves the right to change their policy at any time, and sure enough, once I submitted my claim, they “adjusted” their terms to avoid paying. So, even though I followed every step of the process, I ended up with a non-refundable trip and zero compensation.
Paying extra for this insurance is a total waste of money. Don’t fall for it like I did—save your money and skip the headache.”
“This insurance don’t work great don’t work with respect work very slow they still don’t know when you ask about your claim so they put in phone call all time or move around number end number end the end just wait because they can’t tell you nothing about you case is incredible
Is around 25 day still waiting jaja they send you a confirmation number end tracking number en when you go to track your number you can’t track just what you have is a label 🏷️ information that is all”
“Worst insurance company, stay away from it. The airline delayed my baggage 4 days, they returned it all messed, all the perishables wasted in my clothes, I had my work card in 4 days I took extra from my left holiday, I waited 4 hours at the airport, all the stress and all the insurance said it’s absolutely fine, no compensation. Please stay away. They work with expedia, so when you are paying for the insurance please take caution, stay away”
“The worst, most unpleasant, unprofessional people I’ve ever dealt with in my life. Their client totaled my car and they treated me like I was to blame for the entire accident. They were extremely rude and unhelpful in every aspect. It took them 4 days to get me a rental car, leaving me stranded at home and causing me to miss days of work, which they are not reimbursing me for. My car was valued for 9-10k and they offered me 5k because my car was “dirty.” Okay I’m not selling you my car???? Your client TOOK away my property and you offer me less than the market value for a vehicle I paid off. I genuinely hope this place gets fined or shut down for how dirty they treat people. I’ve never in my life felt so hopeless and angry. Best of luck to anyone who has to deal with these greed thirsty people. Literally the worst.”
“Absolutely useless insurance, first off I had fully comprehensive policy.
Key accidentally fell into a drain as I got out of the car.My policy says key replacement cover theft,loss ,accidentally damage.
Rang them and said it didn't cover that scenario .So that was bad enough then I asked them to send a tow truck as I had breakdown cover,they agreed i was covered.Then I got a phone call from the breakdown guy who said he wanted hundreds extra as it was an automatic and he wouldn't do it otherwise. So breakdown cover was useless to me in an automatic,my car was covered as an automatic in the policy. So when I needed them most they were useless and ended up paying for everything myself. The broker was it's for women but all the dealings was with AIG. I won't be renewing avoid this company.”
“Do not buy from this fraudulent company! I sent all my claims paperwork for the health and sickness claim with all of my sensitive information to the wrong PO box .... Apparently the PO box on the claims form was wrong I am told! So who has my information? I wonder if there is a class action suit that could be filed against this company.... Like so many, I paid every month for this BS! I read other complaints that it will be fun cancelling too!”
“This company really doesn’t deserve 1 Star. We took out a Family Cancer policy in 1980 and were told it’s the best cancer policy. We paid monthly on bank draft starting out around $5.00 with our last payments going up to $180.00 a month until we cancelled in Oct. 2024. My husband had prostate cancer and out of thousands of dollars in bills this company only paid less than $500. Yes, that’s all they paid.
Good luck trying to speak with someone that speaks English. All your calls go out of our country. This company is a Disgrace!”
“Dear Peter, Kyle, Hetal,
I am writing with immense frustration and growing despair over the unresolved issues with my Maytag washer and dryer, purchased in 2021, along with the AIG extended warranty. The events that have unfolded over the past few months have left my family in an unbearable position, and I feel compelled to lay out the timeline of failures, neglect, and outright disregard for our well-being. What was once an inconvenience has now turned into a family crisis, leaving us completely disillusioned with your companies.
August 2024:
Our washer started experiencing issues, marking the beginning of what would become a nightmare. I initiated a claim with AIG, hoping for a swift resolution. What we received instead was the first of many misleading assurances that the problem would be fixed promptly.
October 23, 2024:
By this point, our washer had become completely inoperable, and I had already been trying to resolve the issue for over 60 days. I had reached out to AIG countless times—at least 20 calls—only to be passed from one representative to another. I documented these conversations, hoping that someone, anyone, would take ownership of the situation. The false promises, vague reassurances, and empty apologies left us feeling completely abandoned. No one took action. No one cared.
November 2024:
AIG dispatched Paul Appliance Service in College Station to repair our washer. This is where the true incompetence became apparent. A "Master Technician" was sent, but it became clear after multiple visits that he had no real understanding of the issue. Parts were ordered and re-ordered. Each time, they were either the wrong parts, broken parts, or simply thrown at the machine in the hopes it would fix itself. For weeks, we waited, powerless, as our washer sat broken, and the technician’s incompetence dragged on.
Meanwhile, the receptionist at Paul Appliance Service added to the problem with her dismissive and rude attitude, knowing full well they were our only option in town. Our family was left to endure this cycle of failed repairs, and no one seemed to care about the impact it was having on our lives.
December 2024 - The Holidays:
As my family battled severe flu and cold symptoms, the lack of a functioning washer escalated from an inconvenience to a crisis. We were physically unable to wash our clothes, sheets, and bedding. With laundromats closed for the holidays, we were forced to wash our laundry in the bathtub. Even when the laundromats reopened, the financial burden was staggering. We had to pay $90 a week just to wash and dry our clothes—an amount that is nearly half of our monthly electric bill.
I was sick, struggling with severe cold symptoms, and required breathing treatments, but the weight of hauling heavy laundry bags to the laundromat was unavoidable. It was physically and emotionally draining. We were desperate, and the companies we trusted—AIG, Whirlpool, and Maytag—were nowhere to be found. The neglect and lack of empathy shown by your companies during this time of illness and financial strain were shocking. It felt as though we had been completely forgotten, left to fend for ourselves.
January 8, 2025:
After months of failed repairs, countless phone calls, and unimaginable stress, AIG forced us into a buyout offer of $669—a fraction of the $2,666 we spent on the washer, dryer, and extended warranty. This paltry sum was a slap in the face. What’s worse, we were left with an unresolved issue for the dryer, meaning we will have to deal with AIG again—an experience we have no faith in.
January 9, 2025:
Today, I was informed that the check for $669 hasn’t even been issued yet. So now, on top of everything else, we are still without a washer and dryer, still paying weekly for laundry, still waiting for a solution, and still being treated with complete indifference. It is unbearable that after all we’ve been through, we are left with nothing but empty promises.
Our Family’s Crisis:
This situation has spiraled out of control. My family, sick and struggling through the holidays, has been completely disrespected and ignored. The treatment we’ve received has been nothing short of appalling. AIG has failed us. Whirlpool and Maytag have failed us. You have all failed to uphold your responsibilities, leaving us devastated, both emotionally and financially.
We expected better. We needed a full replacement or a proper refund for the washer and dryer, along with a new warranty. Instead, we have been left to deal with this disaster on our own. The financial loss, the emotional strain, and the blatant disregard for our family’s well-being have left us deeply upset and hurt.
A Plea for Action:
My family cannot continue to endure this. The complete failure of your companies to address our needs and the lack of compassion shown to us during this incredibly difficult time has left us shattered. I implore you to take immediate action to rectify this situation, as we cannot continue to live like this. The moral and ethical failings demonstrated by your companies are beyond unacceptable.
I will never purchase another Maytag or Whirlpool product again, and I will make it a point to share this experience with others. What was once a trusted brand has become a source of immense pain and frustration for my family.
Please, do what is right.”
“Obstructive, inconsiderate and sometimes just plain stupid. The claim was not understood, fought all the way by them to avoid payment so a 7 day holiday reduced to 4 days by delays warranted only a £50 payment for two travellers as compensation
Yo are better off going elsewhere and , as I will be doing, closing my bank account that provided the insurance and going elsewhere.”
“I recently had to cancel my trip to Portugal due to the death of a family member. This was not an immediate family member, but someone I grew up with, making the loss deeply personal. The cancellation happened two weeks before my trip, and I acted immediately to notify all relevant parties.
First, I contacted Expedia, where I had booked my trip. Unfortunately, they informed me that the cancellation policy was at the discretion of the hotel and advised me to contact the hotel directly. Upon calling the hotel, I was told that because it was a "last-minute cancellation," they would be charging me the full amount, and they redirected me to Expedia and my travel insurance provider. However, two weeks' notice to cancel a hotel reservation is not last-minute by any standard in the hospitality industry. Most hotels worldwide allow cancellations within 24 to 48 hours without penalties, and a two-week timeframe should be more than reasonable.
I then reached out to AIG Travel Insurance and initiated a claim for reimbursement. When asked for the reason for my trip cancellation, I truthfully stated that it was due to the death of a family member. AIG then requested a death certificate as part of the claim process.
This request is not only insensitive but completely inappropriate. It would be culturally and morally unacceptable for me to approach a grieving family to ask for such a document simply to satisfy an insurance requirement. In many cultures and religions, asking for a death certificate during a period of mourning is offensive and shows a complete lack of empathy.
I am appalled by how AIG is handling this process. Insurance companies market themselves as being there to support travelers during unforeseen events, but in reality, they make it nearly impossible to access benefits by imposing unreasonable and heartless documentation requirements.
The way this claim has been handled is a clear example of the disconnect between insurance companies and the real-life hardships of their customers. It feels like a scam when you pay for travel insurance, expecting protection, only to be met with insensitive hurdles when you actually need help.
I expected AIG to provide compassionate support during a difficult time. Instead, I am left feeling frustrated, disappointed, and disrespected. I urge AIG to rethink their claims process and incorporate more humanity and cultural sensitivity into their practices.”
“If I could score them lower, I would. I have had nothing but requests for additional information for three months. Every time I submit the information, it’s another two weeks with a request for additional documentation. I happened to have had another trip that I needed to cancel that has already been processes within a month of receiving the documentation. Do not use them if you have a choice.”
“I have paid my premium to this company for years, They had no problem taking auto drafts from my account, but Lord forbids you make a claim. I start this claim in October 2024 , it's now December 2024 and they have not paid out yet. They told me I would receive in 14 days. I have called numerous times and it's always something. It is the worse company I have EVER dealt with. There was always an excuse. I have 3 policies with them ,When I made a claim on one of the polices they cancel the auto drafts on the others and then send a letter stating the premium was due and could be canceled, I made payment but you can bet it was MORE than my usual payment. They do not pay claims. They only want YOUR money.”
“Would NOT use AIG travel insurance again !
It has taken 6 weeks so far to process insurance claim , web site states 10 days . Claim still not sorted. This has caused a lot of unnecessary stress .”
“We purchased airline trip insurance in April 2023 for a trip to Alaska in August 2023. In June, 2023 we had to cancel due to a medical issue. We received full reimbursement from Allianz for the cruise portion of the trip, however AIG/Travel Guard has refused to pay despite having submitted the same documentation to both insurance companies. Do not buy from AIG/Travel Guard”
“Worst company to deal with. They are just looking to make a couple extra bucks. They make it as difficult as possible to actually get approval on a claim. I wouldn’t recommend this insurance company to anyone, even my greatest enemy.”
