On a scale of 1-5 stars, I give AIG a strong NEGATIVE 3!!
Used AIG for rental car insurance. Sadly, I had an unwitnessed accident. The process to get them to pay the claim has been HIGHLY stressful! AIG's communication happens about every 2 weeks, when the request further information. This request is accompanied with a notice of closing the claim if said information is not received.
Will only buy damage insurance from the actual car rental agency in the future!