I paid premium for a Saturday delivery. Got an email stating 'Your estimated delivery time frame is between 06:35-08:35... You will be called approximately 30 minutes prior to delivery and we will aim to keep you updated, if for some reason, the delivery team are running late. 20.00. No goods delivered. No phone call. no email update. Earlier in the day I had phoned their office. A recorded message stated that if orders were late their office computer systems would not show where they were during the day, and gave the instruction to call to report a late delivery only after 20.00pm. So 20.02 I called, and got the recorded message 'our office is now closed.' How convenient!