Bought an Indesit dishwasher from you. Ordered 3 weeks ago, website stated machine in stock with a delivery date of 8th December. Got a phonecall next day trying to sell me an additional warranty which I declined but I was advised machine on its way. I paid £159 for delivery and for the old dishwasher to be taken away.
Day before advised by email all was ok and on target
It wasn't until 2.30 pm on the day of delivery I was sent a text saying machine not available and that Know How cannot install until January.
Phoned customer service apparently Appliance Direct knew 2 weeks ago the product wasn't available and that Know How had advised Appliance Direct that they were not fitting until next year -Customer Service said they were told a week ago but obviously failed to advise me before I had taken a days holiday.
Customer service offered a small discount which I refused and cancelled the order
4 years ago
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