Shocking aftercare. Freezer stopped working completely within the first three months. Communication a nightmare, they just do not respond and when they do they don't want to know. Freezer fixed six weeks later. We are now a further 3 months on and the freezer has stopped working again. Appliances Direct are not interested, customer services working from home can't or won't help and apparently it is not far enough down the line to warrant a call from management! Emailed customer care manager numerous times but never received a response. As far as they are concerned it's the problem of the manufacturer (CDA) who are not responding either. As far as I understand my contract is with Appliances Direct. I have purchased a freezer that is not fit for purpose. Next stop charge back. Management at Appliances Direct, please feel free to get in touch, we would welcome the opportunity to speak to you.