First time I've used this company and what a surprise! I bought a CCTV camera system from this company after hunting around all of the usual shops. I can tell you that for what my kit contained, it was 4x cheaper than the nearest competitor. That stunned me but surely there was a catch?? Nope - I was able to create a custom kit including size of storage for video etc. I was even able to select whether I wanted someone else to fit it when ordering too. This is a British company made CCTV system too. Forget DIY shops and electrical suppliers - this one is the real deal. Delivery was quick and I was able to track the purchase too. So what does it look like? Fantastic. No rubbish here and very good quality parts. I'm very happy! Zero package damage, brand new parts too and not a refurbished kit. Would I use Appliances Direct again? Definitely. I've already spotted something I'll be needing in the near future :)