Do not trust their statements for a moment. I bought a hood rated (by them) ad A-Grade (minor unnoticeable marks on the side). What I got was a piece of contorted metal. The hood was not usable at all, the sides were bent out of shape and the filters were bent as well to the point that the item cannot be utilised. The delivery was in a cardboard box with not protection whatsoever. All of this for over £140. They asked for feedback and I told them exactly the above. I got two email asking for picture and I sent them. Then I got an email stating the case was closed. Not even an apology! Do not use this company if you care about what you buy, your money or some decent service