Today I went into Huddersfied store to buy a larder fridge. I was approached and told the sales asst I knew what I was looking for and had dimensions just wanted to be left to look. Within seconds a man stood watching us for several minutes, then he came back and asked us what we were looking for. I told him the same, 30 seconds later a third man came over, and I told him I was fed up of being harrassed and left the store. We bought a £400 one from a competitor who allowed us to look on our own. I get it, they are on commission, however let the customer actually look at the products! I do not get followed around Boots when looking for gift ideas, or by sales assistants when looking for clothes, or when buying my weekly food bill. I had dimensions, I had a tape measure, I do not need anybody asking me what I am looking for - WHY?? I need to see it and imagine it in my kitchen (something a good sales assistant should learn early on) YOU only need to get involved if I ask you a question. Yes approach me initially but 4 times by three different people in three minutes?
9 years ago
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