Reluctantly ordered from these as a rival company didn't have stock of an item I wanted. I was assigned a delivery date, and all seemed well. During the following week I was subject to an absolute bombardment of phonecalls trying to sell extended warranty to me. The night before delivery was due, I disconnected my old machine and moved it outside ready for it to be collected and for the new one to be delivered. The next morning I get an automated email saying my delivery date had been pushed back a week. That lack of contact from the company was quite a seachange compared to the three phonecalls daily I was getting when they were trying to sell me something. Anyway, I still wanted the product, so I decided to reconnect my old appliance and reluctantly accept the new date. I then used their webchat feature to get a staff member to confirm that delivery would definitely be happening on the newly assigned date. They "100% guaranteed" that it would be. Ok. So imagine my surprise to find that my new, already delayed delivery date had been moved back again...by a fortnight!!! Cancelled my order. Awaiting a refund. Will order elsewhere when stocks return. Won't be ordering from this company ever again. Shady practices. Sat on nearly £600 for weeks when they clearly had no means or ability of fulfilling my order. Avoid like the plague. Wouldn't order a kettle from them, let alone a washing machine.