This was the first time we've used Appliances Direct & have been very impressed. Our dishwasher was delivered within a few days, we'd paid to have it connected, this turned out not to be a straight forward job but the guy didn't give up & worked very hard on an extremely hot & sticky day & eventually our machine was connected. We did discover that the cutlery basket was missing but when we contacted customer service they sorted it out for us very quickly. I think that you can judge a company by how well it deals with problems that may arise & Appliances Direct were brilliant & we'll definitely be using them again in the future.