Dreadful company. I paid to have a washing machine connected and the old one taken away. But the day the delivery men arrived I found my stop cock had broken, I asked them to just drop the washing machine off which they did, but Appliances Direct only refunded me "Half the cost of connection/recycling, as a gesture of goodwill!!" The delivery men just dumped the new one in the garage (as requested by me). Disgusting, I wont use them again. In addition, I ordered it from them as they offered Next Day Delivery, but after I paid and went to select a delivery day, the next day wasnt available!! I had to wait 4 days. What they meant was "the next available delivery day for them", not next day.