Easy site to order from, you can have a chat online with a customer service person. I found that more reassuring so ordered that way. The take away and recycle and connect your new washer meant no problems for us. We ordered an indesit innex washer with a one button push & go feature, worth the money just so even my husband can do the washing when I’m not there. I was reassured that the company kept in contact with us. They don’t just deliver and forget you like some companies. They are ready to talk to if you have any follow up questions. That’s the reason for the 5 stars.