I paid for a dehumidifier,paid extra to state day of delivery-took Thursday off work,delivery did not turn up(not the fault of the company I understand that),delivery still did not turn up on the Friday,saturday or sunday,AD stated that address was incomplete,very weird when the full address was on the invoice they sent!!I cancelled order,demanded a refund and they said I had to fill in a Returns form for an item that was not even delivered.I have had numerous communications with AD,Emessages and phone calls and they have refused to refund us until their crappy DX shipping company deliver the undelivered item BACK to them.It is now almost 2 weeks since they took my money and they still won't pay it back.DO NOT EVER USE THEM!!! We are being held to ransom due to their shoddy shipping company and crappy customer service!!!!!!!!!!