Appliances Direct doesn't even deserve one star, and quite frankly, I don't believe that many of the reviews on this site are genuine. Original built in microwave was faulty, began smoking the first time I ever used the grill. Appliances Direct didn't install it, or disconnect or remove my previous microwave, but I shouldn't have to pay these costs twice to have a working appliance. Replacement was agreed, with free installation and delivery, and free disconnection and removal of the faulty appliance. Delivery and installation should have taken place on 2nd Sept. Within minutes (yes, really!) of this phone conversation, Appliances Direct emailed me to say that the microwave was out of stock. (That's the second time this summer that has happened - the first time was about a washing machine, supplied by Appliances Direct .) I spoke to someone on the phone at Appliances Direct, who said that the nearest equivalent was more expensive, and that they would give me credit up to a certain amount towards the replacement microwave. That meant that there was no further cost to me. That ought to have been ok. The trouble is, that since then Appliances Direct has kept changing the delivery dates; allocating delivery dates without asking me if I am available; despatching the microwave for delivery on the wrong date (when I am unavailable); arranging for delivery without installation of the new appliance, or disconnection and removal of the faulty one; arranging for collection, not delivery, of a parcel. I have made many long phone calls to Appliances Direct. I still do not have my microwave; meanwhile Appliances Direct still has my money. In the last three days alone they have told me that the microwave is out of stock (having been out for delivery last Friday when I was unavailable); that my return was being processed (I have returned nothing to Appliances Direct); that a parcel would be collected today (not delivered); that the microwave is out for delivery; that delivery cannot take place; and that it is now scheduled for a date next week when I am unavailable (without consulting me about which date is possible). How can an appliance be simultaneously out of stock, its return be being processed, and out for delivery, all at the same time? I want a refund for the cost of the original microwave; installation; disconnection of the faulty microwave; removal and recycling of the faulty microwave; the cost of the phone calls; the increased cost of cooking in an oven and on a gas hob; and compensation for the stress and aggravation. I am incurring a lot of increased costs over this matter. If Appliances Direct does not make this matter right I will report them to Trading Standards.