I did not appreciate the surprise premium rate phone number to place my order £5.99 just to phone through an order - outrageous! I also thought the price of delivery was ridiculous to have the cooker delivered the same week but I paid because I was without any means to cook with. Additionally, I had a phone call from them two days before delivery. I said I was driving (hands-free call on my part) so make it quick thinking there was a problem with my delivery - there wasn't thankfully - but the customer service advisor wanted to do a survey on why I had chosen the cooker etc. even though he knew I wanted a quick call. I just wanted to buy a cooker, not have a conversation about my decision making process. Honestly, why do these companies think they have a right to my time? I would not use this company again and I would not recommend them.