My washing machine was delivered and unpacked. I checked it over inside and out and then signed to say it was ok. When the delivery men had gone I picked up the manual to read it and found a 6-8 inch crack concealed beneath. Ran after the van, shouting for them to stop but they would not. I contacted Appliances Direct. They have been completely unhelpful and they consider the matter closed. I have been advised that the damage is consistent with a fall from a fork lift and mechanism likely to be faulty as a result. I will never deal with this company again. Why is it not possible to award an even lower rating?