Purchased a dishwasher from their outlet and took it home. Removed our old broken one to find that its 5cm taller than the one purchased. Immediately drove back to the showroom (same day) to get it exchanged to be later told it cannot be returned but we can but another new one for £510 (The dishwasher has not even been removed from the packaging!). We were advised to adjust the height of the dishwasher & to chop the bottom of our kitchen door off to make it work which no one in their right mind would do. To say i'm discussed at the way we have been treated by this company is an understatement, had this been another high street retailer i am sure they would have exchanged it no problem as its a genuine error and we are now left £400 out of pocket with a dishwasher that is of absolutely no use to us. Its just basic customer care that doesn't exist in this case. Please be aware of this before purchasing from the retail outlet.