we ordered and paid for a fridge freezer on line on 12th August we paid for next day delivery which was £30 because we were going away to wales on the 14th so wanted it before we went,we were then told after ring to see what time it would be there that it wouldn't be delivered until Monday 15th so said they would refund £10 of the delivery charge, this has not happened. The Fridge freezer was delivered on the afternoon of the 18th, we had it fitted on Friday 19th, left it to stand for 4 hours as advised but all it did was make a loud humming noise and didn't get cold at all. We rang on Monday 22nd to inform them that it wasn't working and they told us to ring the manufacturer who would arrange for an engineer to come out and inspect it, the earliest time they could give us for the engineer was 25th August, the engineer came out and said there was no gas in it and it wasn't any good so to ring and tell them at Appliances direct which I did, they said they would have to wait until they had an uplift number before they could do anything, so at this point we are 2 weeks from the original purchase date still with no confirmation of what is to happen next, after ringing several times eventually they agreed to my demand for a refund as i was not satisfied with the way the whole thing had been handled, they said we could have a refund after they collect the fridge freezer which was supposed to be today 30th August, after ringing to find out what time they expected to arrive i was told they wouldn't now be coming until Thursday 1st September and cant give me any idea of what time it will be, i think they are from memory the worst company i have ever bought anything from without a doubt -