I had a very good experience, my radiator is quality but the light grey I had chosen looked like anthracite, I believed I was sent the wrong colour. A long story short, it was fitted prior to me seeing it, I still rang up, but did expect to be told, too late it’s on your wall. Actually, I had the opposite, ticket opened with an investigation to resolve, it was dealt with swiftly call back the next day and I was completely assured I had in fact received the correct product, I was very happy with the product and the service. (The note that I may have been cherry picked to do a review doesn’t change the fact, I am a happy customer)