55" tv smashed in box rung appliances direct to explain put on back foot from every point of contact first spoke to Lisa said it was the manufacturers problem said that's not true wanted to speak to someone, said Asis the supervisor was bizzy but could have 50 pound voucher,,,, said I've just spent 400 pounds in the end Luke the manager came to the phone his tone and manor took me aback. Said we have complaints department go to them sent e mails to guess who Lisa who was manning the phone !!! so back to square one ... don't think there is customer service department because they have no incling about consumer rights just go to high street retailer and save lot of time and money 400 pounds in my case and that's 400 pounds real money !!!!!!