Given one star because i couldnt give no stars.Total Nightmare from ordering to delivery,Where do i start to begin to explain, DO NOT USE THIS COMPANY. Please believe this review, what a total disaster Appliances Direct are. We ordered an air con unit on the 10/01/2017 and delivery was expected on the 11/01/2017.The deliver was made in part due to delivery driver dropping and damaging one package. This is where the fun begins. We were told the replacement unit would be delivered the day after on the(12/01/2017).This did not happen.We spoke to Appliances Direct who told us they had no record of the missing/damaged item.Over the next few days we spoke to Appliances Direct on a number of occasions, and to say there customer service is a total joke is an understatement.The after sales team are rude and very unprofessional and just seem to want to get you off the phone as soon as possible. There is never a manager or supervisor available to speak to and when you are told one will call you back surprise surprise no one calls. 13 days after the original deliver and having been told and fobbed off that the delivery would be made on the 23/01/2017 we receive a call saying that an error had stopped the dispatch of the missing item. After 4 more phone calls and no progress we found the e-mail address of the MD Nick Glynne (nick@buyitdirect.co.uk)This seemed to have an effect and some action was taken.The unit was finally delivered after another phone call on the 23/01/2017 and a van was dispatched that day and delivery was made.PLEASE HEED MY WARNING CUSTOMER SERVICE AT THIS COMPANY IS IN THE DARK AGES.I will not use or would not recommend this company to my worst enemy.A total farce from start to finish.